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Parts & Service – BioSmart Portable Heaters

Warranty terms for BioSmart Portable heaters: Please refer to our online warranty for specific terms and conditions. In general, BioSmart warranties the infrared heating elements and fans in new portable heaters to the original purchaser for a period of three years. BioSmart warranties the infrared heating elements and fans in re-manufactured portable heaters to the original purchaser for a period of one years. All other electrical parts are warrantied for a period of one year from date of purchase. PC Board failures are usually the result of power outages and brown-outs. PC Board failures occurring after 30 days are most likely not caused by manufacturing defects although BioSmart stands behind them for one full year from date of purchase.


BioSmart Technologies provides warranty service and factory authorized parts for BioSmart portable heaters purchased directly from us on our website. Our parts for these heaters carry BioSmart’s own manufacturer’s warranty against defects in materials & workmanship.

BioSmart Technologies also provides warranty and replacement parts for BioSmart portable heaters that were not purchased directly from us but were purchased through an authorized BioSmart dealer.

BioSmart Technologies does not pay for shipping of warranty or replacement parts to customers or dealers. The only exception to this rule is warranty or defective parts in heaters sold through our own website which prove defective within the first 90 days of receipt by the original purchaser of the product. See owner’s manual for details.

BioSmart Dealers and Sales Reps may refer their customers to us for customer service and warranty issues, however, Biosmart Technologies does not pay for shipping charges on heaters or warranty parts during the first 90 days unless the heater was purchased directly from us.


For fastest service, or to order parts, follow these steps:

  • If you know what part you’re looking for, you can [Click Here] to order online.
  • If you need Infrared Tube replacement bulbs, you can get them [Here].
  • If you need help with troubleshooting or finding a part [Click Here].

If you think you know what part you need, but you would like an email confirmation from us, fill out the questionnaire below, along with any comments. You will receive a response within 48 hours of your request. The response may be either a return email or telephone call depending upon the nature of the problem.

Please submit your inquiry and any relevant information regarding the issue with your BioSmart Portable heater in the box below and then click the “SEND” button. You will receive a response within 48 hours of your request. The response may be either a return email or telephone call depending upon the nature of the problem.

General Information

Model*

Year Purchased

Does the display screen on the front of the heater turn on when you press the power button?:
 Yes No

Does the display screen display the letters “DOFL” after 30 seconds when the heater is turned on?:
 Yes No

Does the heater produce any heat at all?:
 Yes No

Is the heater producing insufficient heat or less heat than usual?:
 Yes No

Does the fan motor turn on after the heater has warmed-up?:
 Yes No

Is the fan motor excessively noisy or this there an excessively loud noise coming from the heater once the fan motor turns on?:
 Yes No

Do you have an issue related to the power cord?:
 Yes No

Do you have an issue with the thermostat calibration?:
 Yes No

Do you need an owner’s manual or a remote control?:
 Yes No

Do you need plastic cabinet parts to replace broken ones?:
 Yes No

Additional comments:

Contact Information

Full Name*:

E-mail*:

Phone*:

Best time to call:

Heater information if this is a warranty issue

Was the heater bought directly from us?
 Yes No

Date of Purchase:

Do you have proof of purchase?:
 Yes No