Shipping in North America
Shipping information FAQs:
How long will it take for my order to be shipped?
Most items are in stock and ready to ship. Your order will normally be shipped within 24 – 48 hours once payment is confirmed. Please allow between 3 – 7 business days to receive your package, depending on your location. Products shipped to CANADA may take longer due to delays at customs. CANADIAN Buyers, please note: import duties and taxes are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
How will you ship my order?
Shipments in the USA are made via UPS Ground. All shipments to CANADA are via USPS.
What is the cost of shipping?
BioSmart® will ship heaters and blankets for FREE only within the contiguous USA. For shipping charges to Canada, Alaska & Hawaii, enter your zip code in the cart to preview the shipping cost or call 1-866-446-0500 for help.
International Buyers
Please Note: Import duties and taxes are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Checkout information:
Safe shopping guarantee
Our web site utilizes SSL (secure socket layers) in order to encrypt all personal information, including your name and credit card number, so that it can’t be read while being transferred from your web browser to our Internet site.
Why am I being asked for my email and a password?
Your email is needed so you can receive a confirmation of your order. By providing a password, you will create an account so that you can log back in and be able to check your order and track your package. It will also simplify the checkout process next time you shop with us.
Payment information
Payment information FAQs:
When do I get charged?
You will NOT be charged until your UPS tracking number has been issued. Please allow 24 hours for your UPS confirmation to be logged into UPS’s main system.
Do you offer any guarantee?
Yes. We GUARANTEE that each purchase you make is protected and safe and also insured against shipping damage.
How do you protect my personal information?
Our web site utilizes the leading SSL (secure socket layers) technology in order to encrypt all personal information, including your name and credit card number, so that it can’t be read while being transferred from your web browser to our Internet site.