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Home / Support / Contact customer service / Parts & Service – CZ and ComfortZone

Parts & Service – CZ and ComfortZone

We provide parts for CZ and ComfortZone infrared heaters originally sold by EarthWise Technologies and or TrueGreen Technologies.
If you know what part you’re looking for, you can [Click Here] to order online.

If you need a new PC Board, you can get them [Here].
If you need infrared elements (bulbs), you can get them [Here].

If you need help with troubleshooting or finding a part [Click Here].

If you think you know what part you need, but you would like an email confirmation from us, fill out the questionnaire below, along with any comments. You will receive a response within 48 hours of your request. The response may be either a return email or telephone call depending upon the nature of the problem.

    General Information


    Year Purchased

    Does the display screen on the front of the heater turn on when you press the power button?:

    Does the display screen display the letters “DOFL” after 30 seconds when the heater is turned on?:

    Does the heater produce any heat at all?:

    Is the heater producing insufficient heat or less heat than usual?:

    Does the fan motor turn on after the heater has warmed-up?:

    Is the fan motor excessively noisy or this there an excessively loud noise coming from the heater once the fan motor turns on?:

    Do you have an issue related to the power cord?:

    Do you have an issue with the thermostat calibration?:

    Do you need an owner’s manual or a remote control?:

    Do you need plastic cabinet parts to replace broken ones?:

    Additional comments:

    Contact Information

    Full Name*:



    Best time to call: