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Home / Support / Contact customer service / Parts & Service – CZ and ComfortZone

Parts & Service – CZ and ComfortZone

We provide parts for CZ and ComfortZone infrared heaters originally sold by EarthWise Technologies and or TrueGreen Technologies.
If you know what part you’re looking for, you can [Click Here] to order online.

If you need a new PC Board, you can get them [Here].
If you need infrared elements (bulbs), you can get them [Here].

If you need help with troubleshooting or finding a part [Click Here].

If you think you know what part you need, but you would like an email confirmation from us, fill out the questionnaire below, along with any comments. You will receive a response within 48 hours of your request. The response may be either a return email or telephone call depending upon the nature of the problem.

    General Information

    Model*

    Year Purchased

    Does the display screen on the front of the heater turn on when you press the power button?:
    YesNo

    Does the display screen display the letters “DOFL” after 30 seconds when the heater is turned on?:
    YesNo

    Does the heater produce any heat at all?:
    YesNo

    Is the heater producing insufficient heat or less heat than usual?:
    YesNo

    Does the fan motor turn on after the heater has warmed-up?:
    YesNo

    Is the fan motor excessively noisy or this there an excessively loud noise coming from the heater once the fan motor turns on?:
    YesNo

    Do you have an issue related to the power cord?:
    YesNo

    Do you have an issue with the thermostat calibration?:
    YesNo

    Do you need an owner’s manual or a remote control?:
    YesNo

    Do you need plastic cabinet parts to replace broken ones?:
    YesNo

    Additional comments:

    Contact Information

    Full Name*:

    E-mail*:

    Phone*:

    Best time to call: